ABOUT Return

Return Window

You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).

Non-refundable Cases

ADVENOR  accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund: 

  1. Products that have exceeded the 30-day return window.
  2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).
  3. Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.
  4. Products taken out of original packaging without manufacture defects.
  5. Products labeled “Non-refundable After Unpacking” in the description section of the product page.

In this situation we could not offer mail (return) label. Please consult your preferred carrier and return the product.


Fees Assumed by You

1. For returns involving non-manufacturer defects, the following two fees will be assumed by you:

1.1 Return Postage

The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing. In this situation, we could not offer mail (return) label. Please consult your preferred carrier and return the product.

1.2 Original Shipping Fee

1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.

1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund. (For more information, please refer to Shipping Fee Reference List Table as shown below.). 

Shipping Fee Reference List Table

WEIGHT RANGE(unit: lb)     SHIPPING FEE(unit: $)

0-20lbs                                 $15

21-40lbs                               $25

41-70lbs                               $35

71-100lbs                             $45

>100lbs                                $95

2. Returns that are typically categorized under ‘non-manufacturing defects’ include but are not limited to:

2.1 Return(s) exclusively because of damage to the outer packaging.

2.2 Return(s) caused by duplicated orders.

2.3 Return(s) caused by cancellation request(s) sent after the order has been shipped.

2.4 Return(s) caused by inaccurate shipping address provided upon order placement.

2.5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.

2.6 Return(s) caused by customer’s different monitor settings,the color may be a little different form the real item.

2.7 Return(s) caused by misuse or normal wear and tear.

When the problem is caused by manufacturing defects in material and workmanship, excluding situation mentioned above. ADVENOR will take full responsibility for the inconvenience.

Return Process

Step One: Contact ADVENOR with your Order-ID

Please contact ADVENOR before returning the product(s) in question. For any returns that have been conducted without contacting us beforehand, we reserve the right to reject said returns and refuse to complete any services or accommodations associated with our Return Policy.

mailbox:  service@advenorfitness.com . We will respond in 24 hours.

Any questions, feel free to CALL us at +1- 323-686-3277 (9:00AM-4:00PM PST, Business Day).

Step Two: Send photos/video with details of the product issue included

For issues involving a manufacturing defect, if specific photos and details are provided we will be able to process a solution more quickly for you.

Step Three: contact ADVENOR and notify return tracking number

Please keep the return tracking number you receive following mailing your product(s) to our address and promptly send it to us via email so we may offer you further assistance in the event of any unforeseen issues arising during the return transit process.

In this situation, we could not offer mail (return) label. Please consult your preferred carrier and return the product.

Step Four: Refund & Replacement

1. Refund Period

1.1 For refunds that do not require the return any product(s), please refer to the table on How Refunds Are Issued below to see how long it will take to process following receiving your refund notification email. 

1.2 For refunds that require product(s) to be returned, we will process the refund within 5 working days after the returned product(s) is received. 

2 How Refunds Are Issued

When returning an item, you can choose your preferred refund method in the Returns Center.

If you're receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.

Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. See the following table for more details.

Refund Method

Refund Time (After Refund Is Processed)

Credit card

Three to five business days

Amazon.com Gift Card

Two to three hours

Debit card

Up to 10 business days

Checking account

Up to 10 business days


Within 24 hours

Gift Card balance

Two to three hours

Promotional Certificate

No refund issued

Prepaid credit card

Up to 30 days

Shop with Reward Points

Up to five business days

Note: Refund timing to a prepaid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer. If you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.

2. Replacement Time (Note: Since the actual delivery time can be manipulated by many uncontrollable factors, if you have not received the replacement(s) by the appropriate time offered as listed in the given chart, please contact us promptly so we may offer a solution.)

2.1 For orders involving direct replacement(s) that do not require products to be returned, we will process the shipment within 3 working days after you have received confirmation email of the replacement(s). Normal transportation time will be 3-5 working days from replacement(s) is shipped to be delivered.

2.2 For orders involving replacement(s) that require product(s) to be returned, we will process the shipment within 5 working days after we receive the returned product(s). Normal transportation time for delivery will be 3-5 working days from the time the replacement(s) is shipped.